What do the Member Statuses Mean (and how are they changed)?

We follow, as much as possible, the naming conventions that come directly from the subscription payment gateways (PayPal, Stripe, etc.).

The "loose" definitions are:

Active: the user's automatic payment plan is active (see below for how and when this can get changed)
Pending: this is mostly for people who chose to pay via PayPal, went to PayPal.com and then (for whatever reasons) didn't complete their payment setup
Cancelled: the payment plan was cancelled using one of three methods:
- the user cancelled through the website
- they cancelled their payment plan with the payment gateway (e.g. PayPal)
- an admin manually marked them as Cancelled
Suspended: this is a catch-all for when the payment gateway notifies the WisdomRobot software that something is wrong with their payment (i.e. a payment failed)
Expired: the only time you'll see this is if the user somehow had a payment plan with an expiration date, and didn't renew

In-Active Status Changes

There are three ways a Member's status can be changed from Active to another status:

An admin can change a Member's status manually at any time.
A member can sign into the site and choose to cancel or change their membership (changing means they actually cancel the previous payment plan and start a new one).
Finally, there are a few automated sources. Not all are available for all payment methods, but here's a basic rundown of the possible sources...

Member Sign In

Whenever a member signs in and tries to view their content for the membership, the system will automatically check with the payment gateway and, if their payment status has changed, their member status will also change (i.e. Active to Cancelled or Suspended). In many cases this will also generate an email notification to the admin.

Admin Member Check

Whenever an admin clicks to view the member information in the WisdomRobot back office, the software will try to check their payment profile status (same process as Member Sign In above).

Payment Gateway Notification

In some cases, the payment gateway can notify us automatically, behind the scenes, when something changes (such as a payment failure and suspension). DO NOT rely on this since it's only available with a couple of payment gateways and types of subscriptions.

Re-Activating a Member

Reactivation must be done manually. There are no automatic checks like above that will set someone back to Active. This is for your own security.

To do this, you should obviously confirm that the payment profile is actually active, using whatever tools are provided by your payment gateway. Then an admin can manually change the Member status from the back office.

NOTE: if the member's payment profile ID (generated by the payment gateway) changes, it must also be updated in the WisdomRobot back office... otherwise they'll just get set back to their previous status the next time they log in.